When We Say We Are Client Centered We Mean It!

Unlimited No Charge Direct Contact With Your Attorney 

Navigating the legal system can be overwhelming. We know that there will be times when you simply want to speak to your attorney, whether you have a question or just need support. Unlike most attorneys, we will never charge you for a simple phone call, email, zoom or even an in person meeting. We welcome the opportunity to reassure our clients that we are there for them. 

Every Client is Assigned a Senior Paralegal for Added Support

 Within 3 business days of becoming a client, your assigned senior paralegal will reach out to you to let you know how she will help you navigate through the legal maze. At Giles Shipp LLC, every paralegal is certified and has decades of experience. During your process you can and should feel free to reach out to your paralegal with any questions or concerns you may have.  

Dedicated Client Support Director

Dealing with a legal issue is stressful, dealing with your attorneys office should not be. Imagine if you have a "go to" person at the office to help with any of the myriad of non legal issues that come up, or just someone who will hear your concerns, or just a shoulder to cry on. Our Client Service Director is just that person. From initial consultation to the closing of your case (and often long after) she will be by your side.  

Weekly Check-In

We believe that clients should be continuously updated about the status of their case. They should also be given the ongoing opportunity to have their questions answered and their concerns addressed. To ensure both, each week you will receive an email from our Executive Legal Assistant informing you of important status updates. Each week we set aside time for every client. In that email, she will let you know your scheduled day and provide you with the opportunity to ask questions, or schedule time to discuss your concerns with your attorney or paralegal. We have found this system works well to ensure that every client receives the best service possible.